h bazi Privacy Policy

1 Definitions and  Scope

This privacy policy ("Policy") is issued by the company operating the h bazi platform ("we", "us" or "h bazi"). This Policy applies equally to all registered and unregistered individuals ("you" or "user") who use the https://h-bazi.cam website and its associated mobile applications.

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, national ID number, financial information related to deposits and withdrawals, and device identification data.

By completing registration on the h bazi platform or continuing to use the service, you are considered to have given your consent to the terms of this Policy. To learn about the full terms of use of the service, please read our Terms and Conditions, which set out the overall agreement for using the platform.

2 Data  Collection

h bazi collects user data in two main ways:

2.1 Information You Provide

When you open an account at h bazi, make a deposit, submit a withdrawal request, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket, Upay or bank account details (for financial transactions)
• Login credentials — username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the h bazi website or app, the following technical information is automatically recorded:

• IP address and device type
• Operating system and browser version
• Session duration and pages visited
• Game play history and betting activity
• Login times and failed login records

3 Purpose of  Data Use

h bazi uses your personal information only for the following legitimate purposes:

• Account Management: Completing the registration process, ensuring login security and managing OTP verification.
• Financial Transactions: Receiving deposits, processing withdrawals and maintaining transaction history.
• Identity Verification: Conducting the KYC process to prevent fraud and protect account security.
• Customer Support: Resolving your issues via live chat and email.
• Bonuses and Promotional Offers: Providing applicable bonuses and VIP benefits to your account.
• Security Monitoring: Detecting unusual transactions or account activity and taking preventive action.
• Platform Improvement: Analysing user experience to improve the quality of our service.

h bazi never sells your personal information to third parties for marketing purposes. To learn more about our responsible commitments, read about our identity and goals on the About Us page.

4 Data Storage and  Security

h bazi has put in place industry-standard technical and organisational measures to protect your personal information. All our data transfers are secured through SSL encryption, and data stored on servers is protected by AES-256 encryption.

4.1 Retention Period

We may retain your information while your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally kept for the period required by law.

4.2 Security Measures

• Passwords are always stored in hashed and encrypted form — never in plain text.
• OTP-based two-factor verification is available.
• Automatic alerts are sent for suspicious logins or transactions.
• Regular security audits and vulnerability assessments are conducted.
• Restricted internal access policy — only authorised staff can access the relevant data.

However, transmitting information over the internet is not entirely without risk. h bazi is committed to ensuring the highest level of security, but no system can be claimed to be 100% secure.

5 Sharing Data with  Third Parties

h bazi does not sell, rent or commercially transfer your personal information to any third party. However, limited information may be shared with partners in the specific circumstances below:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay and bank transfer service providers in order to process your deposits and withdrawals. These partners have their own privacy policies.

5.2 Game Providers

Technical session data may be shared with our game partners including Pragmatic Play, PG Soft, JILI, Evolution and Spribe to manage game sessions. This is necessary to ensure gameplay security.

5.3 Legal Obligations

h bazi may be required to provide relevant information in response to a court order or a lawful request from a competent authority. In such cases, only the requested information will be provided.

6 Cookie Policy

The h bazi website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, verify security tokens and store your language preference. These cookies cannot be disabled.

6.2 Performance and Analytics Cookies

These cookies help us understand how users are using the site. The data collected is aggregated and anonymous and does not identify individual users. You can disable these cookies by changing your browser settings.

6.3 Cookie Controls

You can delete cookies or stop accepting new cookies from your browser settings. However, disabling certain cookies may limit some features of the site.

7 Your  Rights

h bazi recognises the following rights regarding your information:

• Right to Know: If you want to know what information we hold about you, you can contact our support team.
• Right to Correction: If any of your information is incorrect or outdated, you can request an update through account settings or via support.
• Right to Deletion: In certain circumstances you can request that your personal information be deleted, though some information may need to be retained to fulfil legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be temporarily paused.
• Right to Opt Out of Marketing: If you do not want to receive promotional communications, you can turn them off from account settings or by notifying the support team.

To exercise these rights or to raise any data protection concern, contact us via our 24/7 live chat or email. You can also visit our FAQ page for answers to commonly asked questions.

8 Account  Deletion

If you wish to permanently close your account at h bazi, please contact the support team. The following steps apply before the account is closed:

• Any remaining balance in the account must be withdrawn.
• If the conditions of an active bonus have not been met, the bonus will be cancelled.
• Identity verification documents may be retained for the period required by legal obligations.
• Financial transaction records will be kept in accordance with applicable law.

After the account is closed, you will no longer be able to log in or use any services on the platform.

9 Protection of  Minors

h bazi strictly prohibits use of the platform by anyone under the age of 21 ("21+ only"). We do not knowingly collect, store or process information from any minor.

An age verification process is carried out at the time of registration. If it is later found that a user is a minor, that account will be suspended immediately and the collected information will be deleted.

For more details on responsible gaming, read our Responsible Gaming Guidelines, which contain full details of self-regulation and protection measures.

10 Policy  Changes

h bazi reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, you will be notified through one or more of the following methods:

• A notification will be sent to your registered email address.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continuing to use the platform after the updated policy is published will be considered as your consent to the new policy. You are therefore advised to review this page regularly.

11 Contact

For any questions, objections or requests regarding this privacy policy, please contact the h bazi support team:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

Our support team is able to respond to your data protection requests in both Bengali and English.